FAQ

Frequently Asked Questions

Frequently Asked Questions

Find answers to questions about your credit card account, billing statements, payments, managing your account online, and contacting us.

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  • How can I sign up for Online Banking?

    It´s easy to enroll in Online Banking. If you have your account information or Social Security number, you can sign up online right now.

  • What is the minimum deposit to open a savings account?

    You may open a Citizens savings account with any amount. Take advantage of all the seamless tools and benefits to help maintain your financial goals and balances.

  • How do I send or receive a wire?

    Send domestic and international wires to personal or business accounts quickly and securely with Online® Wires.

  • How do I update my name and address in your system?

    Simply chat us on our live support or send us a mail: contact@citizensfg.com, visit any Citizens branch, or use the Change of Address feature of Online Banking..

  • How do I change my name on my business checking or savings account?

    In order to change a name on your account, you need to complete a new signature card.

  • How do I make a change of address?

    To make a change of address and order new checks you may log into a secured Online session and submit a request.

  • Can I stop receiving paper statements in the mail?

    Absolutely. You can choose Online Statements1 through Online. We'll even send you email notifications when your statements are available.

  • Why choose Citizens for my private student loan?

    We have an established track record of deep credibility and broad expertise with more than 40 years in the student loan business. Over that time, we’ve developed a network of close relationships with college financial aid offices and other student financial aid professionals, which greatly benefits our borrowers.

  • Who is eligible to borrow?

    Our eligibility requirements are:

    U.S. citizens or permanent residents. International students can apply with a creditworthy U.S. citizen or permanent resident cosigner

    The student must be enrolled at least half-time in a degree-granting program at an eligible institution. Half-time enrollment is typically 6-8 credit hours per semester and varies by school.

    Please consult your school’s financial aid office for details.

    Have good credit or have a qualified cosigner

    Have attained the age of majority in your state of residence or if you have not met the age of majority in your state of residence, a cosigner will be required

    Have no prior student loan defaults

  • What does it cost to apply for credit card?

    There are no application fees for applying.

  • Can’t Find Your Answer?

    Contact Us. Customer service at your finger tips